Privacy Policy . T&C . Disclaimer

Privacy Policy

PT Makro Chemindo

Effective Date : 01 January 2025

PT Makro Chemindo (“Company”, “we”, “our”, or “us”) is committed to protecting the confidentiality, integrity, and security of all personal data entrusted to us. This Privacy Policy explains how we collect, use, store, disclose, and safeguard personal information in accordance with applicable Indonesian regulations, including Law No. 27 of 2022 on Personal Data Protection (UU PDP), as well as relevant international standards.

By interacting with us, submitting personal data, or using our services, you acknowledge and consent to the practices described in this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to:

  • Customers, suppliers, distributors, and business partners of PT Makro Chemindo.
  • Visitors to our websites, digital platforms, or offices.
  • Job applicants and employees (where separate employee privacy notices are not applicable).
  • Any third parties who provide personal data to PT Makro Chemindo in the course of business.

2. Categories of Personal Data Collected

We may collect and process the following categories of personal data:

  1. Identification Data – Full name, gender, date of birth, nationality, identity card/passport details.
  2. Contact Data – Business address, email, phone number, fax, and communication preferences.
  3. Professional Data – Job title, department, company name, industry sector.
  4. Transaction Data – Purchase history, invoices, payments, shipping/delivery records.
  5. Regulatory & Compliance Data – Licenses, permits, customs/export-import documents, and safety-related certifications.
  6. Technical Data – IP address, device information, browser type, log files, cookies, and website usage analytics.
  7. Sensitive Data – In limited cases, data required for regulatory reporting, background checks, or compliance with chemical safety and environmental regulations.

3. Purpose of Data Processing

PT Makro Chemindo processes personal data for the following legitimate purposes:

  • Business Operations – Responding to inquiries, processing quotations, managing sales, distribution, and procurement.
  • Contractual Performance – Executing and fulfilling contractual obligations with customers, suppliers, and partners.
  • Regulatory Compliance – Meeting obligations under Indonesian laws, chemical industry regulations, export/import controls, and health, safety, and environmental requirements.
  • Customer & Partner Relations – Maintaining ongoing communication, support, and after-sales service.
  • Risk & Security Management – Fraud prevention, due diligence, audits, and record-keeping.
  • Marketing & Communication – Providing updates, newsletters, product information, and promotional materials (subject to consent, where required).
  • Website & IT Improvements – Enhancing functionality, security, and user experience of our online platforms.

4. Legal Basis for Processing

Processing of personal data is based on:

  • Consent – Where you have provided explicit consent (e.g., for receiving marketing communications).
  • Contractual Necessity – Where processing is required to perform an agreement with you.
  • Legal Obligation – To comply with laws, regulations, and government authorities.
  • Legitimate Interest – To operate, manage, and improve our business processes in ways that do not override your rights and freedoms.

5. Data Sharing and Disclosure

We do not sell or rent personal data. However, we may disclose information to:

  • Affiliates & Subsidiaries – Within PT Makro Chemindo’s corporate structure for business purposes.
  • Service Providers – Logistics companies, IT providers, data centers, auditors, consultants, and professional advisors.
  • Business Partners – Authorized distributors, suppliers, and contractors involved in fulfilling transactions.
  • Government Authorities – Customs, regulatory, and supervisory bodies, as required by law.
  • Legal & Compliance Entities – In case of disputes, investigations, or legal proceedings.

We require all third parties to protect personal data and to process it only in accordance with our instructions and applicable laws.

6. Data Transfer Outside Indonesia

In certain cases, personal data may be transferred to jurisdictions outside Indonesia, for example to international suppliers or partners. Such transfers will only be made where adequate safeguards are in place, consistent with applicable Indonesian regulations and international data protection standards.

7. Data Retention

Personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting obligations. When no longer needed, personal data will be securely destroyed, anonymized, or archived in compliance with legal retention requirements.

8. Data Security

We implement strict security measures to protect personal data, including:

  • Access controls and user authentication.
  • Encryption and secure data storage.
  • Regular system monitoring, backups, and audits.
  • Staff training and confidentiality agreements.

While we take robust precautions, no system or transmission is 100% secure. PT Makro Chemindo cannot guarantee absolute security of personal data.

9. Your Rights

In accordance with UU PDP, you have the right to:

  • Access and request a copy of your personal data.
  • Request correction, updates, or completion of inaccurate data.
  • Request deletion of personal data, subject to applicable legal obligations.
  • Withdraw consent to processing (where consent is the legal basis).
  • Restrict or object to data processing activities.
  • Request data portability where technically feasible.

Requests must be submitted in writing to the contact information provided below. We will respond in accordance with applicable legal timelines.

10. Cookies and Online Tracking

Our website may use cookies, log files, and tracking technologies to:

  • Recognize returning visitors.
  • Personalize browsing experience.
  • Analyze website traffic and usage patterns.
  • Improve content and service delivery.

You may adjust your browser settings to disable cookies; however, certain website features may not function properly without them.

Terms & Conditions

Welcome to the official website of PT Makro Chemindo (“Company”, “we”, “our”, or “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website, products, and services. By accessing our site, engaging with our services, or entering into transactions with PT Makro Chemindo, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please discontinue use of our website and services.

1. Company Overview

PT Makro Chemindo is a registered company in Indonesia engaged in the trading, distribution, and supply of industrial chemicals and related services. All business activities comply with applicable Indonesian regulations and international standards where relevant.

2. Use of Website

  • The content on this website is provided for general informational purposes only.
  • Unauthorized use of the website or its content, including reproduction, distribution, or modification without prior consent, is strictly prohibited.
  • Users must not engage in unlawful activities, attempt unauthorized access to systems, or introduce malicious code (e.g., viruses, malware).
  • We reserve the right to suspend or restrict website access at any time for maintenance, updates, or security reasons.

3. Products and Services

  • Product descriptions, specifications, and information on this website are provided in good faith but are subject to change without notice.
  • All chemical products must be handled, stored, and used in accordance with applicable safety regulations, Material Safety Data Sheets (MSDS), and industry best practices.
  • PT Makro Chemindo shall not be liable for misuse, mishandling, or improper storage of products once delivered to the customer.
  • Availability of products and services may vary depending on stock levels, regulatory approvals, and supply chain conditions.

4. Orders and Transactions

  • All orders are subject to written confirmation, acceptance, and availability.
  • Prices are quoted in [currency, e.g., Indonesian Rupiah (IDR)] unless otherwise stated.
  • Payment terms, delivery timelines, and responsibilities will be specified in official invoices or contracts.
  • Title and risk of products transfer upon delivery, unless otherwise agreed in writing.

5. Compliance and Safety

  • Customers are responsible for ensuring that the purchase, import, storage, and use of chemicals comply with applicable Indonesian laws, regulations, and permits.
  • PT Makro Chemindo provides safety and regulatory documentation (such as MSDS) but is not responsible for customer compliance with end-use regulations.
  • Customers must not use our products for prohibited, unlawful, or hazardous activities outside permitted industrial and research applications.

6. Intellectual Property Rights

  • All content on this website, including text, graphics, logos, product names, and designs, is the intellectual property of PT Makro Chemindo or its licensors.
  • Unauthorized reproduction, distribution, or commercial use of any content is prohibited.
  • You may use website materials for non-commercial, internal reference purposes only, provided proper attribution is given.

7. Limitation of Liability

  • While we strive to provide accurate and reliable information, PT Makro Chemindo does not warrant that the website or its content will always be error-free, uninterrupted, or up-to-date.
  • To the maximum extent permitted by law, we shall not be held liable for:
    • Indirect, incidental, or consequential damages.
    • Losses arising from reliance on website information.
    • Damages resulting from delays, delivery issues, or events beyond our control (force majeure).

8. Indemnification

By using our website or purchasing our products, you agree to indemnify and hold harmless PT Makro Chemindo, its employees, directors, and affiliates against any claims, damages, liabilities, or expenses resulting from:

  • Your misuse of our products.
  • Violation of applicable regulations.
  • Breach of these Terms.

9. Third-Party Links

Our website may contain links to third-party websites. PT Makro Chemindo does not control, endorse, or assume responsibility for the content, policies, or practices of third-party sites. Accessing such sites is at your own risk.

10. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of the Republic of Indonesia. Any disputes arising shall be subject to the exclusive jurisdiction of the courts in Jakarta.

11. Amendments

We may revise these Terms from time to time to reflect changes in business practices, technology, or legal requirements. Updates will be published on our website with a revised “Effective Date.” Continued use of our website and services after such updates constitutes acceptance of the revised Terms.

Disclaimer

The information provided on the official website of PT Makro Chemindo (“Company”, “we”, “our”, or “us”) is for general informational purposes only. By accessing or using our website, you acknowledge and agree to the terms set forth in this Disclaimer.

1. Accuracy of Information

  • While PT Makro Chemindo makes every effort to ensure that the information provided on our website, product descriptions, and publications is accurate and up-to-date, we make no representations or warranties of any kind, express or implied, regarding completeness, reliability, or suitability.
  • Information may be subject to change without prior notice, including product availability, specifications, and regulatory details.
  • Users are encouraged to verify product information and regulatory compliance requirements independently before relying on them for decision-making.

2. No Professional or Legal Advice

  • The content on this website, including technical data, Material Safety Data Sheets (MSDS), and product guidelines, is provided for reference only.
  • It does not constitute legal, technical, or professional advice, and should not be relied upon as a substitute for consultation with qualified professionals, regulatory authorities, or legal advisors.

3. Chemical Handling and Safety

  • All chemical products supplied by PT Makro Chemindo must be handled, stored, and used strictly in accordance with:
    • Applicable laws and regulations.
    • Safety standards and industry best practices.
    • Instructions contained in product documentation and MSDS.
  • PT Makro Chemindo shall not be liable for any loss, damage, injury, or consequences arising from improper use, mishandling, unauthorized application, or non-compliance with safety procedures by customers or third parties.

4. External Links

  • Our website may contain links to third-party websites for convenience or reference.
  • PT Makro Chemindo does not control, endorse, or assume responsibility for the accuracy, reliability, or security of third-party websites or their content. Accessing such sites is at the user’s own risk.

5. Limitation of Liability

To the maximum extent permitted by law, PT Makro Chemindo expressly disclaims liability for any:

  • Direct, indirect, incidental, or consequential losses.
  • Damages resulting from reliance on website content or use of products.
  • Business interruption, data loss, or system damage arising from access to or use of this website.
  • Events beyond our reasonable control, including but not limited to supply chain disruptions, natural disasters, regulatory changes, or force majeure events.

6. Intellectual Property Rights

  • All intellectual property rights in website content, including but not limited to text, graphics, product names, designs, and logos, belong to PT Makro Chemindo or its licensors.
  • Unauthorized reproduction, modification, or commercial use of this content is prohibited.

7. Governing Law

This Disclaimer shall be governed by and construed in accordance with the laws of the Republic of Indonesia. Any disputes arising from or related to the use of our website or products shall be subject to the exclusive jurisdiction of the courts in Jakarta.

Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or our data protection practices, please contact:

PT Makro Chemindo
Jl. Boulevard Kelapa Gading LA3 No. 1, Kelapa Gading – Jakarta Utara 14240, Menara Satu Sentra Kelapa Gading Suite : 0702
Email: makrochm@dnet.net.id
Phone: +6221 45845230